Epoxy Technical Support
How to Insure a Quality Installation of Epoxy
By: Norm Lambert
President and Technical Support Director
Your Successful Installation of Our Products is
Our #1 goal.
When my wife Deb and I founded this company we made a promise
to each other, our employees, and our customers to only provide high quality
highly durable products, at an affordable cost, backed by the best technical
support in the industry. Our company is a family owned company, large enough
to fill any order given to us, but small enough to care about every order,
even a single unit order.
Selecting the Right Epoxy Product for the Right Job
Technical support is where successful installations begin. Even the best
products, at the best price are not the most affordable products if they are
the wrong products for the job, or if they are installed incorrectly.
Selecting the Right Product for the Right Job isn't just a motto, it is a
necessary part of a successful epoxy
installation.
We look forward to your phone calls asking for our assistance in helping
you select your product. We have decades of experience in our field, but you
know your project the best. Together with what you know and what we know, we
can find which of our products best suite your needs.
Once in a great while we have requests for which we don't currently carry
a product to successfully accomplish your goals. If we don't have the Right Product for your job, we will
also tell
you that. It is the only way you can know that if we recommend a product
from your description or specification, that it is the best one to suit your
needs.
Dedicated Customer Service
Katey Fontaine, VP and Chief Operations Officer and Director of Customer
Service, is dedicated in doing everything she can to get your order taken
quickly, and accurately. She then keeps track of the progress of each order
to make sure that they get out of our facilities as quickly as possible and
on to our customers who are eager to get started with their work.
Katey also works with the trucking companies that pick up the
product and deliver it to you. She has negotiated the best possible
freight and ground rates so we can pass on the lowest possible shipping charges
using the most reliable carriers.
Epoxy Installation Technical Support
Our technical support department's job is just starting after you
get our products in your hands. We are dedicated to making sure that
we answer all your questions clearly and accurately. I WANT your
follow up questions. I have customers who are installing who
apologize for contacting me with questions they feel are "trivial",
when in fact those questions might be the most important ones to ask for a
successful high quality installation.
Our technical support staff each have decades of field and technical support experience. In most cases
we have done something like, or very similar to what you are doing.
So it makes it easy for us to understand your situation, and help your
installation go as smoothly as possible.
The Ultimate Epoxy Selection, Ordering, and Installation Experience.
All of us here want to be sure you are delighted with your whole
experience from your first phone call or email, until you are enjoying the
benefits of of our products and your installation, for decades to come. We
view your success as our success. Remember, your successful
installation of our products is our #1 goal.
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